Livestream Issue Reporting/Feedback Out of Hours

Suggestions for minor buffering related problems

Please close any non-essential programmes/applications and browser tabs.

Please check the bandwidth setting on the player. This can be changed at the bottom left of the minimised player (i.e. when the player is not in full screen). There are High, Medium and Low options. If there is buffering, switching from High to Medium, or from Medium to Low, should help.

Refreshing the webpage, updating your browser or changing to a different browser may help. Most browsers should work apart from Internet Explorer due to Flash no longer being supported. Clearing the browser cache and cookies may also help.

If connected at home, if there are other devices using the same internet connection, turning these off may help, if possible (particularly for devices that are streaming video or being used for online gaming).

There are additional ways to speed up slow internet.

The above solutions should hopefully improve your viewing experience and allow you to engage with the event in near real-time (such as Q+A sessions). However, you can try to pause the video for a period (e.g. a minute or a few minutes) and let it buffer completely which should allow you to watch the content uninterrupted.

Suggestions for major buffering related problems

Please close any non-essential programmes/applications and browser tabs.

Please check the bandwidth setting on the player. This can be changed at the bottom left of the minimised player (i.e. when the player is not in full screen). There are High, Medium and Low options. If there is buffering, switching from High to Medium, or from Medium to Low, should help.

Refreshing the webpage, updating your browser or changing to a different browser may help. Most browsers should work apart from Internet Explorer due to Flash no longer being supported. Clearing the browser cache and cookies may also help.

If connected at home, if there are other devices using the same internet connection, turning these off may help, if possible (particularly for devices that are streaming video or being used for online gaming).

There are additional ways to speed up slow internet.

The above solutions should hopefully improve your viewing experience and allow you to engage with the event in near real-time (such as Q+A sessions). However, you can try to pause the video for a period (e.g. a minute or a few minutes) and let it buffer completely which should allow you to watch the content uninterrupted.

Suggestions when the player is not responding

Please close any non-essential programmes/applications and browser tabs.

Refreshing the webpage, updating your browser or changing to a different browser may help. Most browsers should work apart from Internet Explorer due to Flash no longer being supported. Clearing the browser cache and cookies may also help.

If connected at home, if there are other devices using the same internet connection, turning these off may help, if possible (particularly for devices that are streaming video or being used for online gaming).

There are additional ways to speed up slow internet.

If the player works intermittently, please check the bandwidth setting on the player. This can be changed at the bottom left of the minimised player (i.e. when the player is not in full screen). There are High, Medium and Low options. If there is buffering, switching from High to Medium, or from Medium to Low, should help.

Suggestions when the livestream fails to play

Ensure you have clicked play.

Please close any non-essential programmes/applications and browser tabs.

Refreshing the webpage, updating your browser or changing to a different browser may help. Most browsers should work apart from Internet Explorer due to Flash no longer being supported. Clearing the browser cache and cookies may also help.

If connected at home, if there are other devices using the same internet connection, turning these off may help, if possible (particularly for devices that are streaming video or being used for online gaming).

There are additional ways to speed up slow internet.

If the player works intermittently, please check the bandwidth setting on the player. This can be changed at the bottom left of the minimised player (i.e. when the player is not in full screen). There are High, Medium and Low options. If there is buffering, switching from High to Medium, or from Medium to Low, should help.

Suggestions for sound related problems

If the video is playing but you cannot hear any sound please check that the sound/volume is turned on and the volume is sufficiently high on the video player. You can change the sound/volume controls on the video player at the bottom left of the minimised player (i.e. when the player is not in full screen).

If the sound/volume is turned on on the video player, ensure that the sound/volume is turned on and the volume is sufficiently high on your device, and check your sound settings to ensure the correct speaker is being used and for any troubleshooting provided.

If using wired speakers or wired headphones, ensure they are plugged in correctly. If using wireless headphones, ensure they are charged and that they are connected (e.g. using Bluetooth).

If the above fails, try refreshing the webpage. If this does not resolve the issue, try restarting your browser. If this does not resolve the issue, try restarting your device.

Rarely, there can be (typically brief) sound issues caused by an issue with AV equipment within the College. We endeavour to provide updates via Slido as soon as possible, so please check there for updates.

Suggestions for poor picture quality

First, please check the bandwidth setting on the player. This can be changed at the bottom left of the minimised player (i.e. when the player is not in full screen). There are High, Medium and Low options. Try switching from Low to Medium, or from Medium to High, i.e. increasing the quality.

If this does not work or makes things worse for you, it is likely the issue is due to your connection.

Please close any non-essential programmes/applications and browser tabs.

Refreshing the webpage, updating your browser or changing to a different browser may help. Most browsers should work apart from Internet Explorer due to Flash no longer being supported. Clearing the browser cache and cookies may also help.

If connected at home, if there are other devices using the same internet connection, turning these off may help, if possible (particularly for devices that are streaming video or being used for online gaming).

There are additional ways to speed up slow internet.

Specific error messages

To help us troubleshoot problems please note any error message you have encountered in the additional information box at the bottom of the form.

Issues not covered by the above.

If you are experiencing some other issue you could consider restarting your device and/or your router.

If possible, we recommend connecting to Wi-Fi or a local network as this typically provides a more reliable connection.

Most browsers should work apart from Internet Explorer due to Flash no longer being supported – please try a different browser.