Events FAQ

To attend our events, you must register online via our event pages. It is important that you do register for any event you wish to attend so that we can send you important event information and your personal link to the online feedback survey, which you must complete to be issued with a CPD certificate.  

Our events are delivered as either online only, hybrid, or in-person only, and each event page will highlight the attendance options available for booking.  

For online attendance, you will be issued with live stream joining information the day before the live event. 

Most of our events are available for catch-up, and information regarding access to this will be shared with any registered delegates.  

You can ask questions during our events via the interactive voting application, Slido. Information regarding how to access Slido will be provided to you during the event. We endeavor to answer as many questions as possible during each event.  

Each event is approved for a certain amount of CPD credits based on the hours of learning available. In order to receive a CPD certificate from RCPE for attending any of our events you will need to complete an online feedback survey to confirm your attendance. CPD can be issued for any content consumed within 28 days of a live event, therefore, each survey is open for 28 days and all CPD certificates will be issued via email once the survey has closed.  

Most of our events are recorded (unless a speaker requests otherwise), and selected talks are made available on the RCPE Education Portal and are accessible to all RCPE Members and Fellows. Some of our events are also available for catch-up for up to six months for any registered delegate. Please check the details on each individual event page for event specific information on catch-up.  

The College offers a range of sponsorship opportunities for its education programme. To find out more about available packages and upcoming events, please contact Aine Serelis; a.serelis@rcpe.ac.uk.  

If you have an event-specific question, please contact the event coordinator, you can find their contact information at the bottom of each event page.  

If you have any queries regarding any event bookings you have made please contact bookings@rcpe.ac.uk

To register for one of our events you need to click on the ‘book now’ button you’ll find on each individual event page. This will open a pop-up Eventbrite window to enable you to select your ticket from the options available, enter your details and complete payment via the Eventbrite platform. 

When registering for an event, Eventbrite automatically creates an account for you (using the email address you register with) in which any booking you’ve made is listed. To check your booked events, you can login to Eventbrite using your email address or via any event bookings confirmation email you’ve received from Eventbrite to view all RCPE bookings bought with that email address. 

Please note that it is the responsibility of the individual to reach out to RCPE if a duplicate paid booking has been made.  

Sometimes Eventbrite emails are sent to junk/spam - please check in these folders first.  

Your email preferences may block Eventbrite as a sender due to some emails looking like spam, therefore, please double check your email settings.  

Eventbrite have provided further information on receiving their emails: What to check when you don’t receive Eventbrite emails | Eventbrite Help Center. If you continue to have issues with receiving emails from Eventbrite, we advise that you reach out to their customer service where they will be able to help you with this further. 

To prevent you from having to fill out your name and contact details for every event you register for, you can set your browser autofill settings to complete this for you. 

Please see the following help pages for each browser to enable you to set this up:  

• Automatically fill info in Microsoft Edge - Microsoft Support 
• Fill out forms automatically in Chrome - Computer - Google Chrome Help 
• Automatically fill in your information in Safari on iPhone – Apple Support (UK) 

Event access information is issued to all registered delegates in the days leading up to each event direct from Eventbrite in an event reminder email. If you book within 24 hours of the event you may find the event access information within your Eventbrite booking confirmation email.  

Note: Some events do not come with online access. These include some in-person only events, and bookings for Evening Medical Update Live-link Sites. Please check individual event pages to confirm  

If you are entitled to a Fellow Voucher or the Block Grant Scheme, you will have received a code to be used to gain access to your free symposium and/or symposia via a member of our education team.  

To use, please click ‘book now’ and type the code into the ‘promo code field’ shown at the top of the ticket fee options page and click apply, this will reduce the ticket fee. You may need to be logged into the RPCE website (if a Fellow or Member) to gain access to your discounted tickets. 

If you have not received this code and you feel you should have, please contact bookings@rcpe.ac.uk.  

All payments are managed directly by Eventbrite. If you are having trouble completing a payment you can try to use an alternative card, or see Eventbrite's Help Centre for further advice: https://www.eventbrite.com/help/en-us/articles/611789/how-to-troubleshoot-problems-registering-for-an-event/?msockid=1bcacf604caa624d070edad248aa602b 

Please contact bookings@rcpe.ac.uk and the team will issue you with a receipt. 

If you can no longer attend an event, you may request a refund if within our refund policy period. Please see our ‘Terms and Conditions of Booking’ for further policy information.  

To request your refund, please go to your booking confirmation email from Eventbrite to make the request. Alternatively, you can log into your Eventbrite account and request a refund via your account. 

Please contact bookings@rcpe.ac.uk if you are having any problems with your booking.  

If you have an event specific query – please contact the Event Coordinator – details are listed at the bottom of each event page on our website.