Managing criticism and conflict

Wednesday 26 March

Webinars

Wed 26 Mar

18:00 - 20:00

Online

Activity code: 2 credits applied for

View all events

Overview

Healthcare professionals increasingly find themselves on the receiving end of criticism, concerns and complaints. This webinar will explore the reasons for people expressing negative emotions and discuss management strategies to enable responses which are effective and support overall wellbeing.

Topics include:

Understanding vulnerability and how conflict arises
Responding with empathy and perspective
De-escalation, including apology

This webinar is part of a four-part series in caring human factors, which can be attended as stand alone webinars or as part of the whole series, and will be delivered using Zoom.

Target audience: Relevant for all healthcare professions and all grades of medical, nursing, scientific, staff and allied health professionals

Series Director: Dr Dorothy Armstrong, Director of DA Professional, Lead Adviser to Scotland's Ombudsman and Honorary Fellow University of Edinburgh

Programme

Wednesday 26 March 2025

18:00	Introduction & Welcome
18:05	Topic tbc
18:35	Topic tbc
19:05	Topic tbc
19:45	Discussion & Q&A
20:00	Close

Please note that on occasion event programmes may be subject to change due to unforeseen circumstances.

Fees

Not a Member of RCPE? By joining the College, you can save up to 100% on event fees for our symposia, courses and Evening Medical Update programme. Find out more about joining the College and our membership benefits via our membership webpages.

	Fee £
Standard fee	£25
RCPE Fellow & Member	£15
Allied Health Professional	£15
RCPE Student Member	£0

Membership of RCPE gives you discounted rates to most of our Education events, as well as access to further content on our Education Portal. You can find out more Membership and how to join here.

Cancellation policy

If you have to cancel your place within 4 days of this event, we regret that we are unable to provide a refund.

Bookings Terms & Conditions: Please read the College's full event bookings Ts&Cs regarding event changes, CPD, and data protection.

Further information

Event Delivery

This event will be delivered online via Zoom. Joining information will be shared a few days before the event is due to take place.

Catch-up

Registered delegates can view this event on catch-up for up to 28 days following the live event until 23 April 2025. Please note that in-line with Federation rules, the CPD period is for 28 days post live-event, therefore, in order to obtain a CPD certificate for viewing this event you must have viewed the talks and completed the online feedback survey by 23 April 2025.

Certificates

All relevant events are approved for Continuing Professional Development (CPD). To receive a CPD certificate delegates must have completed the online feedback survey. The survey will close 28 days after the original broadcast of the event on the 23 April 2025, with certificates being issued shortly after this.

Certificates cannot be issued after the survey has closed.

Event co-ordinator

Kate Hollier

Telephone

+ 44 (0)131 247 3607

k.hollier@rcpe.ac.uk

Back to events