Welsh Government- Proposed changes to the Putting Things Right process

Wednesday, 17 April, 2024

The Welsh Government sought views on proposed changes to the Putting Things Right (PTR) process. Putting Things Right is the process through which concerns and complaints about NHS Wales are investigated. While the College welcomes in general terms the proposals, we also consider that NHS Boards and Trusts must continue to promote a culture of compassion and transparency which we consider will assist in ultimately reducing the number of complaints.