Instructions
Contact RCPE IT staff if you need assistance with a computer that is off-site. Where required the technician may ask you to follow these instructions so they can temporarily get access to the computer.
1. Download the app
This app shares the screen of your computer with the RCPE IT technician so they can provide IT assistance remotely. You retain control of your keyboard and mouse, so you can disconnect at any time.
Download App for Windows | Download App for Mac
2. Run the app
The app should appear in your browser's download store; double-click to run it. No software gets installed, so you can delete the download file later, leaving no footprint.
3. Enter the code
The RCPE IT technician will give you a 9 digit code to enter. The code is unique to this session, so cannot be re-used by the technician, or allow anyone else to connect.