COVID-19: opportunity to improve crisis responses to homelessness?

Background COVID-19 struck when, despite plans to support the homeless population in Scotland, sustainable arrangements seemed beyond reach without a change of mindset by all providing support.

Methods Four case studies describe the experience of individuals who received support during the COVID-19 pandemic. Late in 2020 support workers selected individuals whose support would have been different without the pandemic; sought their permission; and collected information from case notes and those engaged.